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RETURN POLICY

Last updated December 07, 2021


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at outreach@decodecodecode.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

DECODE MFG
Attn: Returns
RMA #
141 Flushing Avenue  
Building 77, Unit 1012  
Brooklyn, NY 11205  
United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange.

EXCEPTIONS    

The following items cannot be returned or exchanged
 
     ●     Limited Releases   
     ●     Clearance     

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
           
     ●     Merchandise needs to be complete in original packaging, with tags and labels attached. Clothing cannot show signs of being worn in any way prior to return. Please include receipt, buyers name, or order number. Unfortunately, we cannot accept returns for items that have been worn, laundered or show normal signs of being worn.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 
outreach@decodecodecode.com 
This return policy was created using Termly's Return and Refund Policy Generator.

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